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There's More to You.
Luxury wellness, beauty, and home essentials designed to help you rediscover YOU.
Frequently asked questions
What is the return policy?
Because ELARI products are handcrafted and personal-care items, all sales are final for hygiene and safety reasons. We do not accept returns or exchanges or issue refunds. Please review your order carefully before completing your purchase.
Which purchases are final sale?
All ELARI purchases are final sale, including body care, home fragrance, hair care, candles, digital products, and gift cards.
What if my order arrives damaged or incorrect?
Please email hello@theelari.com within 48 hours of delivery. Include your full name, order number, a brief description of the issue, and clear photos of the product, shipping box, and packaging. Once reviewed, we may provide a replacement or another appropriate resolution.
What if my package is lost, stolen, or delayed?
Once a package is marked as delivered by the shipping carrier, ELARI is not responsible for loss, theft, or delays. Please contact the shipping carrier directly for assistance with delivery concerns.
Can I cancel or change my order?
Please review your order carefully before submitting it. Because orders may begin processing shortly after purchase, we cannot guarantee that cancellation or change requests can be accommodated. Email hello@theelari.com within 15 minutes of ordering and we will do our best to assist.